Privacy Policy
Last updated: 13 October 2026
1. About this Privacy Policy
BDYCULTURE, operated by Bdycorporation Pty Ltd, is committed to protecting the privacy of our patients, clients, referrers and website users.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable legal, professional and healthcare requirements.
2. Information We Collect
We may collect personal and sensitive information including:
• name, date of birth, address, phone number and email address
• health, medical, injury and disability information
• referral information and clinical history
• appointment and treatment information
• Medicare, DVA, NDIS, WorkCover, CTP, private health and other funding information where relevant
• payment and billing information
• emergency contact details
• correspondence, enquiries, feedback and complaints
• information submitted through our website, referral forms or online booking systems.
We only collect information that is reasonably necessary for our functions and services.
3. How We Collect Information
We may collect information directly from you, from your authorised representative, or from third parties involved in your care or funding, including GPs, medical specialists, allied health professionals, hospitals, insurers, government agencies, NDIS participants and representatives, support coordinators and plan managers.
Information may be collected in person, by telephone, email, online forms, referral documents, our practice management system or other secure electronic systems.
4. How We Use and Disclose Information
We may use or disclose your information for purposes including:
• providing allied health, rehabilitation and related services
• assessing, planning, delivering and reviewing your care
• communicating with you and other members of your healthcare team
• managing appointments, referrals and clinical records
• processing payments, claims and funding
• meeting Medicare, DVA, NDIS, WorkCover, CTP or other funding requirements where applicable
• responding to enquiries, feedback or complaints
• managing our clinic and improving our services
• complying with legal, regulatory, professional and insurance obligations.
We will not sell your personal information.
5. Marketing Communications
Where you have consented, we may contact you about clinic updates, services, educational information or other relevant communications.
You may opt out of marketing communications at any time. Opting out of marketing communications will not prevent us from contacting you about your healthcare, appointments or other necessary service-related matters.
6. Storage and Security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in secure electronic systems, cloud services and, where required, physical records. We use service providers and technology systems to support clinical care, administration, communication, website operation and business functions.
We retain information for periods required by applicable laws, professional standards, funding requirements and clinical obligations.
7. Overseas Storage and Service Providers
Some technology and service providers used by BDYCULTURE may store, process or access information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy requirements.
We will update this policy where practicable to reflect material changes to the locations in which information is processed or stored.
8. Website, Cookies and Analytics
Our website may use cookies and analytics technologies to understand website use, improve performance and measure the effectiveness of our communications and marketing.
Information collected through these technologies may include device information, browser information, pages visited and general website interaction data.
9. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made using the contact details below. In some circumstances, access may be limited where permitted or required by law.
10. Privacy Complaints
If you have concerns about how BDYCULTURE has handled your personal information, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
11. Privacy Contact
BDYCULTURE – Rehab & Performance Clinic
671 Gympie Road
Suite 5, Level 1
Chermside QLD 4032
Phone: 07 3073 1616
Email: hello@bdyculture.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information-handling practices. The current version will be published on our website.